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Privacy Policy
This Privacy Policy explains how Golisimo Casino may collect, use, store and share personal information when you use the website, create an account, play games, make transactions or contact support. It also explains the choices available to you regarding your information and marketing preferences.
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Information we may collect
When you use Golisimo Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on how you use the site, the services you request and the checks that are required before certain activities can be completed. Some information is provided directly by you, while other information may be collected automatically when you use the website.
On this page
Account and contact details
This may include your name, date of birth, country or state of residence, username, password, telephone details, email address and other information needed to create and manage an account. We may also keep records of communications you send to customer support, including questions, complaints, requests and information used to help resolve an issue.
Verification information
To help confirm your identity, eligibility and account information, we may request verification documents or other evidence. This can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks carried out to prevent fraud, misuse or unauthorised access. Verification information is handled for account safety, legal and operational requirements.
Payment and transaction records
We may collect information about deposits, withdrawals, gameplay-related transactions, account balances, payment methods and transaction status. Payment details may be processed through external payment providers. We may receive information needed to confirm a payment without receiving or storing all of the sensitive payment details held by that provider. Transaction records help us operate the account, investigate problems, identify unusual activity and meet applicable obligations.
Device, usage and cookie data
When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language, approximate location, referring pages, pages viewed, session activity and dates or times of access. We may also use cookies and similar technologies to remember preferences, support website functions, understand usage and help protect accounts.
How we use information
We use personal information for purposes connected with providing and administering the website and its services. The purposes may include the following:
- Creating, verifying and administering your account.
- Processing deposits, withdrawals and other account transactions.
- Providing access to games, account features and related services.
- Confirming identity, age, eligibility and account ownership.
- Carrying out anti-fraud, anti-money-laundering, security and responsible gambling checks where relevant.
- Responding to questions, support requests, complaints and privacy enquiries.
- Detecting, preventing and investigating unauthorised access, cheating, abuse, suspicious activity or other misuse of the website.
- Maintaining, testing, improving and securing the website, systems and user experience.
- Sending service messages, account notices and other communications required to operate your account.
- Sending promotional or marketing communications where permitted and where you have provided consent or another valid preference.
- Meeting legal, regulatory, accounting, tax, dispute-resolution and record-keeping requirements.
- Protecting the rights, property, safety and security of the website, its users and relevant service providers.
We aim to use information only for appropriate purposes connected with the operation of the website, account security, customer support, responsible gaming and legal or business administration. Where information is no longer needed for a relevant purpose, it may be removed, anonymised or securely disposed of, subject to any retention requirements that apply.
Sharing information
Information may be shared with service providers that help operate the website or provide requested services. Depending on the circumstances, these providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, customer support, communications, analytics, security or website maintenance. Providers should receive information only to the extent needed for their role and are expected to handle it appropriately.
Information may also be disclosed where necessary to protect users or the website, respond to a lawful request, investigate suspected fraud or other unlawful activity, resolve a dispute, enforce applicable terms, or meet a legal or official requirement. If services involve organisations located in another country, information may be processed or stored outside Australia. Appropriate safeguards and reasonable steps may be used to protect information when it is handled by other organisations.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for core functions, such as keeping you signed in, maintaining security, remembering selected settings and supporting account or transaction features. Other cookies may help us understand how visitors use the website, measure performance, remember preferences or support relevant communications.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some account features may be unavailable. Browser settings can also allow you to receive a notification before cookies are placed on your device. The options available depend on the browser and device you use.
Security of information
Reasonable technical and organisational measures may be used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, account security procedures, secure transmission methods, monitoring and staff or provider processes designed to protect information. No website, online service or method of transmission can be guaranteed to be completely secure, so you should keep your login details confidential and contact support promptly if you believe your account has been accessed without permission.
How long information is kept
Personal information is generally kept for as long as it is needed to provide services, administer an account, deal with enquiries, protect the website, resolve disputes or meet business and legal requirements. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, verification, security or communications records. When the relevant retention period ends, information may be securely deleted, destroyed or changed so that it no longer identifies you, unless another valid reason requires it to be retained.
Your privacy choices and data rights
Depending on the circumstances and any applicable requirements, you may have rights concerning the personal information we hold about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security needs, the rights of other people and records that must be retained.
- Access: you may ask for information about the personal information held about you and, where appropriate, request a copy.
- Correction: you may ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
- Deletion: you may ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some information cannot be deleted immediately because it must be retained for legal, security, dispute or transaction purposes.
- Marketing consent: you may withdraw consent to marketing communications at any time. You can use an unsubscribe option included in a marketing message where available, update relevant preferences or contact us directly. Withdrawing marketing consent does not normally affect service messages needed to operate your account.
- Restriction or objection: where available, you may ask us to limit certain processing or object to a particular use of your information.
- Complaint or enquiry: you may contact us if you have a question about this Privacy Policy or are concerned about how your information has been handled.
How to make a privacy request
To exercise your rights or ask a privacy question, contact support@golisimo-casino.best. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may ask for reasonable information to verify your identity before responding. This helps protect personal information from being disclosed to the wrong person.
We will review requests and respond within a reasonable time, taking into account the nature and complexity of the request. If we cannot fulfil a request, we will generally explain the reason, subject to security, confidentiality and legal restrictions. We may also need to retain a record of the request and our response.
Updates to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website and will apply from the date stated or, if no date is stated, from publication. We encourage you to review this page periodically so you remain aware of how information may be handled.
